Customer Service / Contact Information

Contacting Us:

• Email: This is our preferred method of contact and will be the quickest way to get a hold of us or get a question answered. We will answer any questions you might have via email within 24 hours of receipt or less. Our email address is: info@liteswap.com
• Instant Messenger: Most of the time you will also find us on AOL Instant Messenger. You must have AOL IM software which is available at http://www.aim.com. Our screenname is "liteswap".
• Fax: Should a dealer license, proposal or any other document be in need of sending, our fax number can be reached at 240-331-4512 (24 hours/7 days a week).
• Phone: 10AM-5PM Monday-Thursday and 10AM-4PM Fridays. 202-596-6437. We decline ALL solicitation and marketing offers via phone.

Payment Methods:

We kindly accept Visa, Mastercard, Discover, Money Orders, Cashier Checks and Personal Checks. Please allow up to 14 days for payment to clear if you are sending a personal check and email us for a payment address.

Credit Card Security:

Your security is very important to us. Your credit card numbers are never stored in any of our records and all transactions occur within a 100% secure website. Unlike most competitors, we use the most trusted name in payment processing (Verisign) to process your orders. In addition, you are protected from your credit card company in the case of a fradulent transaction with any purchase including those made here.

All orders will verify the correct billing address, so please enter the billing address exactly as it is shown on your statement.

Return Policy:

Tires: Unless otherwise noted, once mounted, tires CANNOT be returned.

Brake Products: All UNOPENED items may be returned, subject to a restocking fee of no more than 15% of the purchase price.

As of 7/22/03, ALL HID kits sales are FINAL.

All items follow a 30 day return policy. We will accept returns, subject to a 10% restocking fee if the item is in new and unused, unopened condition.

Electrical items, Xenarc kits, and OEM projector kits are NOT returnable.

Shipping charges are NOT refundable. A company check will be issued for the credit.

Important Note:
A RMA # needs to be issued before anything is sent back. Unauthorized shipments and returns without RMA numbers WILL be sent back to the sender at their expense and may incur refund delays.

Our return address is:

Transmedia Technology Corporation
Attn: SwapStores Returns Receiving / RMA #
11321 Strang Line Road
Lenexa, KS 66215

Shipping, Handling and Insurance Information:

We charge a very competitive rate for shipping, handling and insurance. Most items are shipped within 1 business day via UPS Ground. After that, delivery times vary depending on your location, but generally 3-4 business days is a good estimate. Due to the lack of custom broker choices, we use FedEx or USPS to ship to Canada. Actual shipping charges will be reflected in your shopping cart.

Warranty Information: We carry many items with differing manufacturer's warranties. Please inquire with us for details. Brakeswap, Liteswap, SwapStores, makes no other warranties, either express or implied, including the implied warranties of merchantability or fitness for a particular purpose, in no event will Swapstores (Liteswap, Brakeswap, Tireswap) be liable for incidental or consequential damages of any kind, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict product liability, including, without limitation, damage to property or other economic losses. Motorsports are dangerous. No warranty or representation is made as to product’s ability to protect the user from any injury or death; the user assumes that risk.

International Credit Cards:

We no longer accept international credit cards. If you would like to place an order, you need to send us a check or money order. Please email us if you should have further questions. Thank you.